Privacy Policy
Last updated: March 2026
1. Who We Are
Scrub & Shine Southwest Exterior Cleaning & Maintenance ("we", "us", "our") operates the website scrubshinesw.co.uk. Our registered address is Unit 41, Holly Court, St Modwen Road, Plymouth PL6 8LG. For any privacy-related questions, contact us at info@scrubshinesw.co.uk or call 07400 506955.
2. Information We Collect
We collect information you provide directly when you: fill in our contact form (name, email, phone number, message); call us; email us; or request a quote. We may also collect technical data automatically, including IP address, browser type, pages visited and time spent on site, through cookies and similar technologies.
3. How We Use Your Information
We use your personal information to: respond to your enquiries and provide quotes; schedule and deliver our services; send service confirmations and follow-up communications; improve our website and services; comply with legal obligations. We do not sell, rent or share your personal information with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data based on: your consent (when you submit a contact form); contractual necessity (to provide services you've requested); legitimate interests (to improve our services and communicate with customers); legal obligations (tax, health and safety records).
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are retained for up to 3 years. Service records are retained for 7 years for tax and legal compliance purposes.
6. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; data portability; withdraw consent at any time. To exercise any of these rights, contact us at info@scrubshinesw.co.uk.
7. Cookies
Our website uses essential cookies to ensure proper functionality. We may use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.
8. Third-Party Services
We may use third-party services including: Google Analytics (website analytics); Google Maps (embedded maps); form processing services. These services have their own privacy policies which we encourage you to review.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this privacy policy or our data practices, contact us at: info@scrubshinesw.co.uk or 07400 506955. Address: Unit 41, Holly Court, St Modwen Road, Plymouth PL6 8LG.